Frequently Asked Questions
The most commonly asked questions, answered.
If there's anything else you'd like to know, drop us a message.
Are prices really fixed?
Yes. We agree scope and price upfront. If scope changes, we agree the new price before doing the work. No surprise invoices.
Do you charge VAT?
Yes, 20% on top of quoted prices.
What's the minimum retainer term?
Three months. Enough time for the work to compound. Then rolling monthly with 30 days' notice to cancel.
Can I mix services from different plans?
Absolutely. Take a Growth-tier SEO with a Starter-tier social if that's what makes sense. Talk to us and we'll build a plan.
Do you offer discounts for longer commitments?
We offer a 10% discount on retainer fees for six-month upfront commitments, or 15% for annual.
What if I want to add services later?
Easy. No re-onboarding cost, no rebuilding. Just add the service to your retainer.
How long does a web build take?
Most builds go from kickoff to live site in two to three weeks. Larger projects can take four to six. We agree the timeline in the discovery phase before any money changes hands.
Do you work with businesses across the UK?
Yes. We're based in London and the Cotswolds and work with businesses across the UK and internationally. Most projects run smoothly remotely, with focused workshops, clear communication and an efficient delivery process.
